Returns

About Returns

Indian customers
You may return all items sold by cmatgurus.com within 9 days of delivery for a refund, as long as it is unused and in a good condition.
*Notice: Underwear and Swimwear are not allowed to be returned.

How to return
For non-quality related reason of return, You can raise a request to return your items with these simple steps:
1. Kindly send us a mail with all description about product
2. Attach photographs of product with mail
3. Fill up some details as required by company for return / refund process
4. Click on ‘Return’ against the item you wish to return
5. Fill in the details and submit a return request
After submitting a return request, you can either schedule a pickup or mail the return package by yourself.
The pickup fee is ₹90/package, which will be deducted from your refund total. But if it is our fault for a return (like wrong products or damaged products), please find customer service under My Account for a free pickup.

*All merchandise must be unworn and in the same condition as it was received.
Customers from other countries
Please contact support center of our app for the return.

Indian customers
In India, all refunds will be issued to your balance account of cmatgurus.com or original payment method .If it is refunded to your balance, you may withdraw your balance in cmatgurus.com wallet / card
Please pay attention to your balance account.
Customers from other countries
It takes 3 business days to fully process your return and issue your refund.
*Note: We will process your refund when we receive your return. It may take up to 45 business days for us to receive your return.

Indian customers
You can either schedule a pickup or mail the return package by yourself.
The pickup fee is ₹90/package, which will be deducted from your refund total. But if it is our fault for a return (like wrong products or damaged products), please find customer service under My Account for a free pickup.

Customers from other countries
If the return is due to a cmatgurus.com error, we will refund return shipping costs up to a certain amount. You will need to pay the carrier at the time of shipping. The return shipping costs will be covered along with the refund.
If the return is not due to a cmatgurus.com error, you will need to pay for the return shipping. We recommend that you choose the local post with a cheaper price.
*Notice: We strongly recommend that you NOT use FedEx or DHL for return. It would result in high customs fees.